FAQ
Frequently Asked Questions
Welcome to Our FAQ Page
At Sienna Clarke, we know you may have a few questions — and we’re here to help. Below are answers to the most common questions we receive. If you don’t see what you’re looking for, feel free to get in touch with us directly!
How long will it take to receive my order?
Since each piece is crafted with care, please allow 3–5 business days for order processing. Once your they have been inspected and prepared for shipment, delivery typically takes 5–15 business days, depending on your location.
Do you offer free shipping?
Yes! We offer free shipping on all USA and UK orders — our way of saying thank you for supporting our small business.
Can I track my order?
Absolutely. Once your order ships, you’ll receive a confirmation email with a tracking number, so you can follow it from our workshop to your doorstep.
What is your return policy?
Your satisfaction is our priority. If you're not completely happy with your purchase, you can return your shoes within 14 days of delivery. Items must be unworn and in their original packaging.
Do you ship internationally?
Yes, we do! We’re proud to offer international shipping. Delivery times and shipping costs vary depending on your location. If you're ordering from outside the UK, feel free to reach out to us for more details.
What payment methods do you accept?
We accept all major payment options, including:
Credit Cards; Debit Cards: Visa, MasterCard, American Express, Discover
Digital Wallets: PayPal, Apple Pay, Google Pay, Shop Pay
All transactions are processed securely for your peace of mind.
Can I cancel or change my order?
If your order hasn’t been processed yet, we’ll do our best to accommodate your request. Once processing or shipping has started, changes may not be possible.
How do I contact you?
We’re here for you. For any inquiries or support, reach out to us through our contact page.
Still Have Questions?
No problem! If your question wasn’t answered above, feel free to get in touch. We’re here to make your experience with Sienna Clarke as smooth and enjoyable as possible.